Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns To be eligible for a return, your item must be in the exact same condition that you received it. You’ll also need the receipt or proof of purchase. Please note our specific category rules:
- Teas & Consumables: Because these are food items, we adhere to strict health and safety guidelines. To be eligible for a return, tea collections or loose-leaf products must be completely unopened and in their original factory seal. We cannot accept returns on any food items that have been opened or tampered with.
- Teaware & Accessories (Teapots, Strainers, etc.): Must be unused, completely free of any signs of wear, and returned in their original packaging.
To start a return, you can contact us at: sales@tiwizitea.com
Please note that returns will need to be sent to the following address: 840 Nottingham Way, Trenton, New Jersey, US, 08638.
If your return is accepted, we’ll send you instructions on how and where to send your package. Please note: Customers are responsible for the cost of return shipping unless the item arrived damaged. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at: sales@tiwizitea.com
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.
Exceptions / Non-Returnable Items Unfortunately, we cannot accept returns on opened tea boxes, used accessories, sale items, or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at: sales@tiwizitea.com